Ramada by Wyndham Lahore Gulberg II

Good
Traveller Type: review category business travellers
  : The Location, the fact that this hotel had a decent lobby, really nice breakfast service. Staff was friendly, especially the lady at the front desk, i do not remember her name. Comfortable stay.
  : The disaster at check in, I almost Left the hotel and cancelled my stay, the Room they allocated me was significantly smaller than the one I booked, they need to really work better on room allocation, and getting the rooms ready for Check in, I arrived at 4 pm, which is 2 hrs beyond standard check in time, and I had to fight to get the Room I saw on booking.com, while booking. None the less my request was honoured and I was given a room similar to the one I requested. It felt insulting, that I requested a Deluxe spacious room, booked and paid for it, i was being given a small suffocating standard room and told, this is Deluxe. Tip for future guests, avoid corner rooms, they are very tiny and they over look a junk yard. Even though i had a very comfortable stay, it wasn't like my first stay at this property a year ago, which blew my mind, the severe distastefulness i had to face at Check In, as brief as it was. Will make me think twice before coming back to this property for a third time. You should give your guest the Room he or she booked online after seeing pics, and to that specification. Room I had booked I was promised room size of 28 m square, rather the room i was allocated barely looked 20 m square. Even last year I chose Ramada over Nishat purely for the size of the room, and loved my stay in December 2020. It wasn't a bad stay after I was moved to a better room, but the Check in experience, Killed it for me. Also for some reason the towels were run down the first few nights of my stay, It wasn't till i requested fresh towels and me as a customer was noticed by the RM, that i was taken better care off. Can u also please ask the cleaning lady to stop getting so frank and flirtatious with the guests.